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What to expect, relax and put yourself in our hands

Click on a question below to find the answers.....
  • What is Physiotherapy?
    Physiotherapists help people of all ages affected by injury, illness or disability. In addition to helping with pain relief, tissue healing and rehabilitation of muscle, joint and nerve conditions, we also help patients prevent the return of their symptoms. Physiotherapists use a range of techniques including movement and exercise, manual therapy (moving your joints), soft tissue mobilisation (such as massage), electrotherapy, acupuncture and education and advice. We may also advise you on changes to lifestyle. If they consider it appropriate, physiotherapists may recommend you are seen for further investigations like X-rays or MRI scans or refer you on to other specialists, for example orthopaedic surgeons, pain specialists or rheumatologists.
  • Is physiotherapy massage?
    No, physiotherapy is much more than massage, although specific massage techniques may be used if they are regarded as an appropriate treatment to aid your recovery.
  • What does the treatment involve? / What treatments will you use?
    Your physiotherapist will begin by taking a detailed history of your problem, then perform a full assessment and physical examination to determine the cause and nature of your condition. After this diagnosis, the physiotherapist will discuss with you your personal goals, the treatment options and what we recommend as the best course of action to help you get better.
  • How effective is physiotherapy?
    Research suggests that physiotherapy significantly improves the rehabilitation and recovery of most musculoskeletal conditions, as well as being instrumental in the prevention of further injury. The amount of treatment that is required will vary from person to person, but if we feel you need further investigations or specialist care, we will inform you as early into your treatment as possible.
  • How long do sessions last?
    The first appointment will involve a full assessment and will take around 45 minutes. Follow up appointments are booked for 30 minutes.
  • How many sessions will I need?
    In short, as few as possible! We will never continue treating beyond the point that is necessary and will teach you how to take steps to help prevent needing future treatment. Your physiotherapy treatment is tailored to your individual needs, so it is not possible to determine in advance how many sessions you will need. At the first appointment, your physiotherapist will suggest the number of treatments you may require based on our assessment findings.
  • How much will it cost?
    We do not sell courses of physiotherapy treatment, but sessions are charged at the following rates: Initial assessment £50 Follow up appointment £45 Home visit £50 If you wish to cancel or change your appointment with less than four hours’ notice then an administration fee equivalent to 50% of your booking cost will be charged.
  • How can I pay?
    We accept all health insurance companies and request that you inform us of your provider details and personal reference number when making your booking. For self-funding clients, payment can be made by debit or credit card, cash or cheque. In all cases a receipt will be provided for your records.
  • Will I receive treatment on the initial appointment?
    Your first session will involve a full assessment and in most cases treatment and recommendations will be made.
  • Do I need to see my doctor first?
    If you are self-referring and paying for your own treatment then you do not need to see your GP first. Depending on your private medical insurance company they may require a GP’s referral. If you are in any doubt, please check with your insurance company before attending your first session.
  • Will it hurt?
    Some treatment can be uncomfortable but at no stage should the discomfort be intolerable. The physiotherapist will give you clear instructions on what to expect both during and after treatment, but if you have any concerns then you can discuss them with your physiotherapist.
  • What should I wear?
    The physiotherapist will need to look at your posture and movement, so you should be in comfortable clothing and the area needs to be accessible and visible. A loose top, tracksuit or shorts and should allow you to move around in easily.
  • Can I bring someone with me?
    You are very welcome to have someone accompany you during your treatment. For children under the age of 16 or clients with special needs a chaperone is compulsory. You will also be offered a chaperone if your therapist is the opposite sex.
  • Is parking available?
    Yes, we have free off-road parking for up to five vehicles making access to the clinic as easy as possible. Further on-road parking is available without charge.
  • Can I come as an NHS patient?
    If you are registered with a GP surgery in Cheshire East, then yes. Just complete the NHS physiotherapy self-referral form here (link to and make sure you select AIM Physiotherapy
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